ThinkCalling is designed to phone your business as a customer would, then give you a plain-English report on what happened. Live calls are switched off while the service is in development. The example report shows the format.
“I'll try and get someone to give you a ring back.”
What to try first: give a specific callback time before ending the call, so a stressed customer knows what happens next.
Four steps, from agreeing the test to reading the report.
A new enquiry, a breakdown, a price question or a booking. You choose the situation and the number to test.
Live tests will only use a number you control, confirmed in writing first. No live calls are made yet.
Once live calls are switched on, an automated caller plays a customer with a realistic problem and tries to book, as a real customer would.
A plain-English report shows what was said, what went well, what was missed, and one change to try first.
When live calls are offered, the caller will be an automated system, not a real customer. See the pilot page for what is planned and what is not yet available.
Key findings are linked to quotes from the call, so you can check them yourself.
What happened on the call, in order, with the words that matter.
Which steps went well and which were missed, from a fixed checklist.
The quote and timestamp behind each key finding.
One practical change to try first, plus what the report cannot tell you.
These are starting points. Pilot businesses can change them to match the jobs they actually want to win.
“My boiler has stopped and we have no heating.” Does the caller get a same-day answer?
A routine plumbing job. Are the right questions asked, and is a visit offered?
“Roughly what would that cost?” Is there a useful answer, or a flat deflection?
“Can someone come out on Tuesday?” Is a slot offered, and is the booking confirmed?
A call after closing. What happens next, and is there a clear way to get help?
We are building a waitlist of heating and plumbing businesses to contact when pilot places open. You tell us the situations you care about. We confirm availability and terms before anything is agreed.
No price, test allowance or start date has been set yet. They will be confirmed before anyone takes part.